Returns & right of withdrawal

This page is the pre-contractual information required by Articles 6, 9 and 11 of Directive 2011/83/EU on consumer rights.

Your right of withdrawal

If you are a consumer — buying outside your trade, business, craft or profession — you have 14 days to withdraw from the contract without giving any reason.

The 14 days run from the day you, or a third party you nominated other than the carrier, take physical possession of the goods. If the order is delivered in several parcels, they run from the day you receive the last one.

How to withdraw

Tell us before the 14 days are up, by a clear statement. Any of these works:

e-mail contact@revfairings.com — a plain sentence is enough;
fill in the model withdrawal form and send it back to us;
write to ONE SOLUTION SRL, Str. Traian Vuia nr. 7, Deva, jud. Hunedoara, Romania.

Please quote your order number. To meet the deadline it is enough that you send your statement before the 14 days expire — it does not have to have reached us by then.

We will acknowledge your withdrawal by e-mail without delay.

Sending the goods back

Send them back without undue delay and within 14 days of telling us you are withdrawing.
You pay the return carriage. The goods are dispatched from outside the European Union, so a return travels a long way: for an item this size expect €60–€150 depending on where you are and where we ask you to send it. We are telling you the figure up front because the law requires it, and because you should know it before you order rather than after.
Write to us before you ship anything. Depending on the item we may give you a return address closer to you, or settle it without a return at all — on a damaged or incorrect item we never ask you to pay carriage.
Pack it as it arrived: film, foam, double-wall box. Bodywork that is damaged on the way back is damaged on your account, not ours.
We will confirm the return address in writing, and where we can, a carrier price better than the counter rate.

Your refund

We refund everything you paid, including the original standard delivery cost, within 14 days of being informed of your withdrawal.
We may withhold the refund until we have the goods back, or until you show proof of sending them — whichever comes first.
The refund goes to the same card you paid with. No fee, no voucher, no store credit unless you ask for one.
If you chose a delivery option more expensive than our standard one, we refund the standard cost, not the premium.

Handling the goods while you decide

You may inspect and try the fairings as you would in a shop. You are liable only for any loss in value caused by handling that goes beyond establishing their nature, characteristics and functioning.

Concretely: offering the panels up to the bike to check the fit is fine and expected. Drilling, cutting, sanding, priming, painting, applying decals or removing protective film is not — those cannot be undone, and we will deduct the resulting loss in value from the refund.

When the right does not apply

Under Article 16(c) of Directive 2011/83/EU there is no right of withdrawal for goods made to your specifications or clearly personalised.

That covers our custom paint orders: a set sprayed in a scheme you chose cannot be sold to anyone else. We say so again in the quote and ask you to confirm it before production starts, so nobody discovers it afterwards.

Everything in the standard catalogue — painted and unpainted sets, race bodywork, accessories — carries the full 14-day right.

The right of withdrawal is a consumer right. Business buyers do not have it, though the legal guarantee below and our own goodwill still apply.

Faulty or wrong items — the legal guarantee

Separately from withdrawal, you have a two-year legal guarantee of conformity under Directive (EU) 2019/771. If the goods do not match the description, do not fit the model stated, or are defective, you are entitled to have them repaired or replaced free of charge and, failing that, to a price reduction or to cancel the contract.

For the first year, a defect that shows up is presumed to have existed at delivery — you do not have to prove it. Several Member States extend that presumption to two years, and where your national law does so, it applies to you.

In these cases we pay the return carriage. Send photographs to contact@revfairings.com and we will arrange collection.

This guarantee is free and additional to anything else on this page. Nothing here limits it.

Transport damage

Photograph the parcel before opening it if the outside looks damaged, and send us the pictures the same day. With that evidence a carrier claim is settled in days; without it, it is a long argument. Then we replace the set.

If we cannot agree

Write to us first — we answer every complaint within one working day. If that does not resolve it, the European Consumer Centre in your country helps with cross-border purchases inside the EU, free of charge, and you may use an approved ADR body in your own country.